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Delivery Information
Our Philosophy
We aim to operate a fair postage policy, only charging enough to recoup part of our costs. We do not aim to make a profit out of picking, packing and posting your order whilst not disadvantaging those who have made the long journey to visit us here in Waternish, Skye by adding postage as a hidden charge into the cost of all the items that we sell.
As a thank you for larger orders, we offer free delivery to anywhere in the UK for orders of £150 and over.
The postage cost is calculated by value of order and desination and will be displayed after you have entered your address on your shopping cart or checkout, before you have been transferred to our payment partner.
The post and packing charge covers the cost of processing, packaging, checking and finally delivering your goods. Every order we dispatch is processed; the products then must be picked and checked for quality; the goods are packaged efficiently to ensure they arrive at their destination in pristine condition before finally being despatched. As you can imagine, the cost of this process and the materials used is far in excess of the postage and packing that we charge.
Who we Use
We use Royal Mail, Parcel Force and DHL International. The delivery expectation from here to anywhere in the UK is 3 to 5 days and we usually dispatch within 1 to 2 days of receiving your order. If your order is going overseas most of Europe is will take 5 to 10 days, although some delay may occur due to customer checks. If you are further afield it will be 7 to 16 working days, depending on the destination. If you require more information, please contact us.
If orders don't arrive
Royal Mail and ParcelForce usually provide us with an excellent service with almost all items arriving to UK addresses within 3 to 5 days from leaving us here on Skye. Occasionally they do lose parcels and they do advise us that it can take up to 14 working days (Monday to Friday excluding holidays) for an item to arrive. All our Royal Mail and ParcelForce shipments are now tracked for peace of mind.
DHL offer a tracked service throughout the world. All our international shipment (outside of the UK) are now sent via DHL Express.
If an order does not arrive, we do ask our customers to wait 7 working days before we dispatch a duplicate order. We rarely find that late deliveries are made after this and the item is likely to be truly 'lost in the post'. We ask our customers to contact us to arrange return of one of the orders at our expense if both do arrive. If the original order doesn't arrive at the 14-day mark (UK) and 28-day mark (overseas_, please let us know and we will start a claim with our couriers. We do ask that when they make contact, you return the paperwork promptly to expedite the claim. We reserve the right to charge for the duplicate order if the original is delivered and not returned or the paperwork is not returned to enable us to make a claim for non-delivery.
*Please note that we have no control over local customs authorities and cannot be held responsible should they wish to confiscate any items, delay shipment or charge import duty.
EU deliveries
We have been shipping to the EU for many years and hope to continue serving our customers there for years to come.
We offer VAT free shipping throughout the EU, which is equivalent to a 16.6% discount on the listed price. This will be calculated at checkout when you enter the delivery address on checkout. There, you will also be offered the option to shipping including pay duties and taxes or a shipping rate only option. Please note that, if you choose the shipping rate only option on checkout, you will be required to pay in-country VAT and courier handling charges before delivery of your parlce.
Please be aware that there may be some delays in parcel delivery due to customs handling.
Thank you for your patience and for shopping with our small business!
UK POSTAGE CHARGES incl. Channel Islands
| 0.00-£79.99 | £80.00-£149.99 | £150.00-£600+ | Big and Bulky | |
| UK including Channel Islands - tracked service | £4.95 | £7.95 | Free | Free |
INTERNATIONAL POSTAGE CHARGES including VAT (VAT will be deducted at checkout)
| 0-£80 | £80.01-£150.00 | £150.01-£250 | £250.01-£600+ | Big and Bulky | |
| Belgium, France, Germany, Ireland, Luxembourg, Netherlands | £39.00 | £46.00 | £58.00 | £75.00 | £95.00 |
| Monaco | £38.50 | £45.50 | £57.50 | £75.50 | £95.00 |
| Autria, Denmark, Finland, Italy, Portugal, San Marino, Sweden, Vatican City | £44.50 | £55 | £65 | £85 | £145 |
| Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia. | £46 | £58 | £68 | £89 | £150 |
| Albania, Bosnia & Herz., Canary Isl, Faroe Isl, Gibraltar, Greenland, Iceland, Israel, Kosovo, Liechtenstein, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Turkey | £48 | £58 | £68 | £89 | £145 |
OTHER INTERNATIONAL SHIPPING RATES including VAT (VAT will be deducted at checkout)
| Up to £100 | Over £100 | Big and Bulky | |
| USA | £39.00 | £69 | £115.00 |
| Canada | £57.50 | £80.00 | £135 |
| New Zealand, India, China, Japan, Israel, Hong Kong, S.Africa, Taiwan, Thailand, UAE | £60 | £89 | £150 |
| Australia | £45 | £85.25 | £138 |
Shipping quotes for countries not listed above are available on request.