Whilst we don’t aim to make a profit out of picking, packing and posting your order, we also don’t want to disadvantage those who have made the long trek to visit us here on the Waternish peninsula by adding postage as a hidden charge into the cost of all the items that we sell.
The postage cost is calculated by the weight, volume and destination hence why there is no postage cost table. The cost for delivery will be displayed after you have entered your address but before you have been transferred to our payment partner.
The post and packing charge covers the cost of processing, packaging, checking and finally delivering your goods. Every order we despatch is processed; the products then have to be picked from the showroom and checked for quality; the goods are then packaged efficiently to ensure they arrive at their destination in pristine condition before finally being despatched. As you can imagine, the cost of this process and the materials used is far in excess of the postage and packing that we charge.
Who we Use
We use Royal Mail and Parcel Force and the delivery expectation from here to anywhere in the UK is 3 to 5 days and we usually dispatch within 1 to 2 days of receiving your order. If your order is going overseas most of Europe is the same as the UK but if you are further afield it will be 7 to 10 working days. If you require more information please contact us.
For an additional charge we can accept orders for TNT Special Delivery within the UK, They will guarantee to deliver by close of business on the 2nd business day after it leave us here on Skye, or next day from when it arrives in Inverness. Monday to Thursday for orders placed before 12 noon. E.g. a parcel leaving us on the Monday will be with you on the Wednesday, a parcel leaving us on Thursday would be with you on Monday. If you want to use this service worldwide then please contact us for a quote.
If orders don't arrive
Royal Mail usually provides us with an excellent service with almost all items arriving within 3 to 5 days from leaving us here on Skye. occasionally they do lose parcels and they do advise us that it can take up to 14 working days (Monday to Friday excluding holidays) for an item to arrive.
Parcel Force offer a tracked service throughout most of Europe North America and Australia and TNT offer a worldwide fully tracked service with most items also arriving within 3 to 5 working days.
If an order doesn't arrive we do ask our customers to wait 7 working days before we dispatch a duplicate order. We rarely find that late deliveries are made after this and the item is likely to be truly 'lost in the post'. We ask our customers to contact us to arrange return of one of the orders at our expense if both do arrive. If the original order doesn't arrive at the 14 day mark please let us know and we will start a claim with Royal Mail, Parcel Force or TNT. We do ask that when they make contact, you return the paperwork promptly to expedite the claim. We reserve the right to charge for the duplicate order if the original is delivered and not returned or the paperwork is not returned to enable us to make a claim for non-delivery.
*Please note that we have no control over local customs authorities and cannot be held responsible should they wish to confiscate any particular items, delay shipment or charge import duty.